Policy and Guidelines

Ticket Policies

Refunds & Cancellations
All ticket purchased are final. There are no refunds or exchanges. If a concert is cancelled for any reason, we will accommodate you at another concert (space permitting), provide tickets for the following season, or give you a receipt for a tax-deductible donation. Concerts will be rescheduled or moved indoors when possible. Thank you for understanding that if a concert is canceled, all expenses have been incurred.

Ticket Printing Issues
Should you have difficulty printing tickets purchased online you can either e-mail or call the Click N Print Help Desk Support Staff. They are happy to assist you.

Help Desk Hours:  8 a.m. – 9 p.m. Central time, 7 days a week

E-mail: Tickets at ClicknPrintTickets.com

Call:  888-695-0888 (USA) or 877-251-2364 (Canada)

Please include the following information when call or e-mailing:
• Event, Venue and Date/Time for which you are purchasing tickets
• First and last name of purchaser
• Browser type (For example:  Internet Explorer, Firefox, Mozilla, etc.)
• PC or Mac
• Screen Resolution (For example: 1280 X 960)

Ticket Donations/Unused Tickets
Unused tickets may be donated to the festival for a tax-deductible contribution up to 3 days prior to the performance. Unused tickets that are returned after the performance are not eligible for a tax-deductible contribution. To receive a tax-deductible receipt, please call the festival office at 530-583-3101.

Lost/Stolen Tickets
Lost or stolen tickets are the responsibility of the purchaser. Only tickets purchased online may be replaced and must be replaced at least two days prior to the concert through Click N Print. Please see the “Ticket Printing Issues” section above for contact information. 

Free Youth Tickets Program
In keeping with the mission of our Educational Outreach Program, the Lake Tahoe Music Festival distributes a limited number of tickets to our local schools for young music students to attend one of the festival’s two orchestral concerts. This program is made possible through grant funding.  To learn more about this program, please call the festival office at 530-583-3101 or e-mail us.

Concert Policies and Guidelines

Concert Times
Gates open at 4:30 p.m. for sponsors and donors and 5 p.m. for general public. All concerts begin at 7 p.m.
 

Seating
All seating is on the lawn or ground, picnic style. Because of space constraints, spreading a blanket for picnics or seating must be outside the Preferred Seating section. At large concerts please collapse tables, etc., well before performance begins. View the festival's concert seating chart.

Special Seating
Patrons with special seating needs should inform the Ticket Office when purchasing tickets by calling 530-583-3101. 

Late Seating
Latecomers are asked to sit in the back or off to the sides of the concert site until intermission.

Chairs

NEW THIS YEAR! The conforming chair height is 13” or lower from the seat to the floor with the chair back no higher than shoulder level for all sections.  High back or tall chairs may be used at the very rear of the venue (not per section) and the far sides of venues only. You may be asked to move if the crowd size expands and you begin blocking the view of others.  Our lower 4” sand chairs are available as rental chairs at each concert for $3 or two for $5.

Picnics
Picnics are encouraged and are an integral part of our festival experience. Purchase a gourmet picnic on-site or bring one from home. Read more about picnicking at the festival and review the menu.

NEW THIS YEAR! Smoking and Alcohol
All venues are non-smoking. A $5 corkage fee per bottle for wine is available for patrons attending any of our concerts. Wine bottles will be corked and labeled upon entrance to the venues. Outside beer and spirits are NOT ALLOWED. Bags will be checked prior to entrance. For convenience, a selection of wine, beer and other alcoholic beverages is available for sale at each of our concerts, including wines by the bottle. You must be 21 to purchase alcoholic beverages at the festival and present a valid ID.

Dress
Evenings at Lake Tahoe are cooler so we recommend dressing in layers and bring blankets for that little extra layer of warmth. Tahoe nights are also dark and a flashlight may come in handy as you return to your car. 

Audio/Video
Cameras, videotaping or live audio recordings are not permitted.

Program Changes
Repertoire or artists are subject to change with minimum notice. Changes will be posted immediately once confirmed.